Venav-e

Frequently Asked Questions

1. Who can buy from Venav-e?

Anyone can buy from Venav-e — you do not need a business registration to order. Registered businesses that buy regularly can apply for a trade account, which unlocks tiered pricing. Prices and stock are shown once you are signed in.

2. What’s the difference between trade and retail pricing?

Trade accounts get tiered pricing on the full Centurion Systems range, which suits installers, security companies and contractors buying regularly. Our retail shops (Superette and Café) offer smaller baskets and greater convenience. Both are open to the public and businesses alike.

3. Can I shop online?

Yes. You can browse our full product range on the website. However, to place an order and complete checkout online, you need a registered Venav-e account. Walk-in customers can still purchase without an account at our physical stores.

4. Do you offer delivery?

Yes, we offer reliable delivery, mainly focused on our B2B customers.

Delivery Schedule:

  • Same-day deliveries in Tzaneen and immediate surrounds (orders placed before 11:00).
  • Weekly scheduled deliveries:
  • Monday: Gravelotte & Phalaborwa
  • Tuesday: Letsitele, Tarentaalrand & Nkowankowa
  • Wednesday: Modjadjiskloof & Mooketsi
  • Thursday: Hoedspruit & Phalaborwa
  • Friday: Haenertsburg

5. Do you offer credit facilities?

Yes. Credit terms are available to approved business customers. Please complete our Credit Application Form. Cash customers can pay on order or on delivery.

6. Will a motor suit my gate?

It depends on the gate’s mass, its length, and how often it will cycle each day. Every Centurion operator is rated for a maximum gate mass and a duty cycle, and picking one too close to the limit is the most common cause of premature failure. Send us the gate dimensions, an estimate of its weight and roughly how many open-close cycles a day you expect, and we will tell you which unit fits.

7. What should I do if I’m not happy with a product?

Please contact us within 7 days of receiving your order. Our Returns Policy sets out your rights in full, including the Consumer Protection Act's six-month cover for defective goods, we always aim to resolve any quality concerns fairly and quickly.

8. What are your trading hours?

Monday to Friday: 08:00 – 18:00
Saturday: 08:00 – 14:00
Closed on Sundays and public holidays.